Individual Subscription FAQs

If I purchase GameChanger Plus and decide I want access to more features, can I change to GameChanger Premium whenever I want?

Yes! You can change your plan whenever you like. Review the Upgrading a Plus Subscription to Premium guide for instructions on your particular device.

What happens to my old subscription if I choose to upgrade?

If you choose to upgrade, the former Plus subscription will be ended and the remaining value credited to your account in a manner specific to the method of purchase. 

• iOS (Apple subscription): The subscription will be immediately upgraded and charged the full amount of the new subscription.  The user is then issued a refund for a prorated amount based on the remaining time in the original subscription. 
• Android (Google subscription): The subscription is upgraded immediately at no charge. Any time remaining in the former subscription is adjusted based on the price difference, and credited toward the new subscription by pushing pushing forward the next billing date. 
  
  

Can I purchase a subscription for specific times of the year?

Yes, that’s why we provide the flexibility of choosing between monthly and annual plans. If you think you will use GameChanger on and off throughout the course of the year, our annual subscription is your best option. Have a particularly busy month of travel? Your favorite player only playing on a team for a couple months? Our monthly plans are perfect for you.

Do I have to purchase a subscription for every team that I follow?

No! One subscription will provide access to any number of teams. 

Does GameChanger charge tax?

GameChanger collects state and local sales tax for all purchases where it is required by local laws. You will see the amount taxed reflected on your invoice at the time of purchase or renewal.

• Note: GameChanger subscription prices are listed in USD.  If a currency conversion is required, you will also see this calculated at checkout. 

I purchased Premium. I can see stats for one team I follow, but not for the other. Why?

The Staff on each team control the privacy settings for their team. It is possible that you will be able to view team stats & player spray charts for one team and not for another, depending on that team’s privacy settings.

• Learn how to Request Team Membership
• Learn about GameChanger privacy settings here.

I purchased Premium but videos are still locked on a team I follow. Why?

Just like with Season Stats, the Staff of the team are able to control the audience privacy settings for their live streams.  If the team has restricted their live stream access to confirmed members, the archived video of that stream would also be restricted to only confirmed members of the team. 

• Learn how to Request Team Membership
• Learn about GameChanger audience permissions here.

 My family member already has a subscription. Can we share a subscription?

You are able to share an account and its credentials to share the access of a subscription.  Two different devices may log into the same account at once. 

I heard coaches get free access.  How do I enroll for a free subscription?

Coaches automatically get free access to all features for the teams they directly manage; no action is required to activate this access beyond being listed as Staff for that team. 

This access however does not apply to opponents, teams followed as a Fan/Family, or the ability to mange and share Athlete Profiles. If you wish to have access to teams you do not coach, or manage an Athlete Profile, you will need to enroll for a paid subscription. 

Note: If you are a professional scout or a youth sports journalist who needs GameChanger to perform their job, please reach out to us at [e-mail] directly.