Frequently Asked Questions
What if a clip is inaccurate or misses the play?
The performance of clips is reliant on a consistent stream and the scorekeeping data provided by the scorekeeper. Once a play is logged we generate a clip off of that data, so scoring in real time is essential to ensure accurate clip creation. If you are experiencing inaccurate clips, try:
- Ensuring that the scorekeeper on your team is scoring in real-time as much as possible. If the scorekeeper scores the play more than 20 seconds after it happens, the clip may be catching some of the next play as opposed to your player.
- Try streaming through a WiFi connection as it will be the most stable.
- Try reducing your streaming resolution; the GC app streams at 720p as default, but you can adjust that to 480p. The stream may look a bit soft, but you’ll have a better chance of maintaining the stream throughout your event. Please refer to this article for more details
- In the instances where the clip generated does not capture the accurate play, you can edit your own clips using the Video Editing functionality.
Who has access to the clips?
Clip access is based on the Audience Controls the Live Stream was set to. If the game is streamed to Players and Family only, fans will not have access to view clips from those streams. Only Staff, Confirmed Family, and Players have the ability to delete clips.
What types of plays generate clips?
Clips are automatically generated in basketball and baseball for the following plays:
|All Play Types
* Goal Sports include Field Hockey, Hockey, Lacrosse and Soccer
I am having difficulty sharing my clip to social media right after download, what do I do?
Different social media platforms have varied sharing restrictions; if you are unable to share directly from the GC app we recommend you save your clip to your local device and edit it appropriately before sharing to social media.
Why when I share my clips, do they appear in a lower quality than on the GameChanger app?
The quality of a video or image can deteriorate as it gets shared due to compression and re-encoding. When a file is shared or uploaded to different platforms, it may undergo compression to reduce file size, which can result in a loss of detail and clarity. Additionally, each time a file is re-encoded or saved in a different format, there is potential for further degradation in quality. This is especially true when sharing files over messaging apps or social media platforms that automatically compress media to save bandwidth and storage space.
Try uploading and sharing the clips via a cloud-based service such as iCloud, or Google Drive to help reduce the possible loss in clip and video clarity.